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There are more ways to ship a package than through the Post Office. You can book a courier for a discounted price with RCD Express to take care of shipping your packages securely.

My tracking says there is a customs issue? What should I do?

Tracking is useful for both the recipient and the sender, so you can check the progress of the delivery. If you are shipping a package internationally and you see a tracking scan such as ‘Customs Clearance’ or ‘Held by Customs’ this means the recipient should have been contacted by customs to make payment of any duty owed in order to release the package for delivery. There are a couple of things you should do to make sure the package is delivered as quickly as possible: 1. Contact the recipient to check they have been contacted by customs in order to release the package. 2. If they have not been contacted, you should get in touch with RCD Express and we can investigate to ensure the package is delivered. It is essential to provide correct and accurate contact details so customs can contact the recipient if any customs duty is owed. Failure to do this can result in long delays and the return of the package at the cost of the sender. It is also essential to complete the customs documents correctly and attach them securely to the outside of the box so that customs officers can see what is inside the package.  RCD Express has no direct contact with customs, we liaise on the sender's behalf with the courier who then makes contact with customs in order to resolve any issues. You should always make the recipient aware that backlogs in customs, could mean their package is delayed and this delay is out of the control of the shipper, courier and RCD Express.

Can I pay the customs duty before I send my package?

All items sent via RCD Express are DDU, which means the duty is unpaid. Any customs fees will need to be paid by the recipient. It is essential to provide local contact information so the recipient can be contacted by customs. There are a number of factors that can affect the amount of customs duty owed on an item including: Reason for export Country of export Country of import Product classification Product material origin Manufacturing country Value of shipment There is no way to avoid customs duties, customs officers will check all items entering the country and charges will be applied where necessary. If you simply put 'gift' on the customs invoice, this does not mean it will not attract duty as they will still check the value of what is in the box. By giving a full breakdown of all the items in your package, including accurate values for each item and by providing correct contact details for the recipient, your package should clear customs with no issues. Providing incorrect or misleading customs information can result in additional costs, returned packages and delays.

Will my package be subject to customs charges?

If you are shipping a package internationally, it could be subject to customs charges. The relevant customs teams in the destination country will set these charges based on the value of the goods you are sending. We aim to make customs clearance simple by collecting all the relevant information in the booking process in order for your package to clear customs. You should attach custom documents to the outside of your box in a clear plastic wallet or envelope. 

What documents are needed to ship outside of the EU?

Any shipping customs documents required for your package to be delivered will be provided at the time of booking. Make sure you give a full breakdown of the contents in your package such as full description of the clothes you are sending like 1x Red T- Shirt, not something generic like clothing, as it will cause you a delay in the delivery.  Likewise check the prohibited items list before you send, or customs will remove any items that are not allowed and dispose of them, or simply return the package at the expense of the shipper.  If you need help with the customs documents or shipping labels, give our team a shout and they can step in and assist.

Can I send a package to another state?

We help small businesses and individuals move their boxes from one state to another for a great price. You can choose Express or Economy options as we have a service to match every budget and so that you can find a transit time that works for you.  We offer full tracking so you can follow your box door to door, plus you can add protection cover to the booking so that you ship expensive items as well. If you prefer to not have to go to the Post Office and want to save money on shipping then get a price from our easy to use shipping calculator and ship your packages for less. 

Do you have a courier for exercise equipment?

You can use any of our courier services for shipping gym gear and equipment. All kinds of exercise and gym equipment can be shipped all over the world using the cheap courier services we offer. From big, bulky and heavy goods to smaller packages, if you need to book a courier online you can do so in a matter of minutes with RCD Express. Fitness, strength training, yoga and pilates, fitness DVD’s, cardio equipment, clothing and accessories are just a small example of the types of goods that have sent for less. As long as goods are well package, correctly weighed, measured and labelled then there should be no issue using RCD Express to find a courier for your exercise equipment. ebay sellers and small businesses are likely to make savings on the cost of moving items in the same country or overseas if they book on our shipping

How long will it take for my package to be delivered?

Before you choose how to send your package, consider how quickly you need it to arrive. Transit times depend on two key factors- the shipping destination and the courier service you choose from the RCD Express marketplace.  When choosing a courier from our marketplace, we will display an estimated delivery time, provided by the couriers themselves as they handle the goods. You can see how long it will take to arrive with the receiver and we advise that you share this tracking with the recipient so they can see when it is set to arrive. Always provide the recipient contact number when you book in case the delivery courier needs to contact them. 

Can I ship large or heavy packages?

Ground shipping is often the best value for heavy boxes and we have pick up and drop off options for packages that are to be sent via a road courier using FedEx or USPS.  We have helped our customers save on the cost of shipping all kinds of large and heavy items such as auto parts and exercise equipment. Simply let us know where you are shipping to and the weight of your box to a delivery price. 


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